Guest Service Agent (Daily Worker)

Are you a passionate hospitality professional looking to elevate your career in one of Bali's premier wellness destinations? Nirvana Life is seeking a dedicated and charismatic Guest Service Agent (Daily Worker) to join our front-of-house team in Badung. At Nirvana Life, you'll be part of a vibrant team that delivers exceptional guest experiences in a serene and luxurious setting. As a Guest Service Agent, you'll interact with guests daily, ensuring their needs are met with warmth and professionalism. This is your chance to contribute to a company that blends wellness, hospitality, and sustainability, all while growing your career in one of Indonesia's most sought-after destinations.

Nirvana Life is more than just a wellness retreat; it's a community dedicated to holistic living. Located in Badung, Bali, our resort offers a range of wellness programs, from yoga and meditation to spa treatments and healthy dining options. In this role, you'll be the first point of contact for our guests, handling check-ins, check-outs, and addressing any inquiries they may have. You'll also assist with housekeeping requests, concierge services, and ensuring our guests feel at home throughout their stay.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.
• Handle check-ins and check-outs efficiently, using our property management system (PMS).
• Address guest inquiries and concerns promptly, providing accurate information and solutions.
• Coordinate with housekeeping and other departments to ensure guest rooms are ready and maintained to high standards.
• Assist with concierge services, including arranging transportation, tours, and local activities.
• Promote our wellness programs and amenities to enhance the guest experience.
• Maintain a clean and organized front desk area, following health and safety protocols.
• Adhere to company policies and procedures, ensuring compliance with all regulations.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 1 year of experience in a front-of-house role, preferably in hospitality or tourism.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks simultaneously.
• Proficiency in English, both written and spoken, is a must. Knowledge of Bahasa Indonesia is a plus.
• Familiarity with hotel or resort property management systems (PMS) is an advantage.
• Ability to work in a fast-paced environment, with a positive attitude and a customer-first mindset.
• Basic computer skills, including email and common office software.
• Willingness to work flexible hours, including weekends and holidays, as required.
• Enthusiasm for wellness and sustainability, and a commitment to delivering exceptional guest experiences.

🛠️ Keahlian

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