Senior Customer Service Executive

Mediterranean Shipping Company · 📍 Bali · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 12000000 - 18000000

Mediterranean Shipping Company (MSC) is seeking a highly motivated and experienced Senior Customer Service Executive to join our team in Bali. MSC is a global leader in shipping and logistics, offering innovative solutions to meet the evolving needs of our customers.

As a Senior Customer Service Executive, you will be responsible for providing exceptional customer service and support to our clients. Your role will be crucial in ensuring customer satisfaction and contributing to the overall success of our operations.

If you are passionate about customer service and have a proven track record of delivering excellent results, we invite you to apply for this exciting opportunity.

📋 Tanggung Jawab Pekerjaan

Provide outstanding customer service and support to clients.,Handle customer inquiries, complaints, and issues promptly and professionally.,Maintain and improve customer relationships through effective communication.,Assist in the development and implementation of customer service policies and procedures.,Monitor customer satisfaction levels and provide feedback to management.,Collaborate with other departments to ensure seamless customer service delivery.,Stay updated with industry trends and best practices in customer service.,Participate in training and development programs to enhance skills and knowledge.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Marketing, or a related field.,Minimum of 5 years of experience in customer service or a related role.,Proven track record of delivering exceptional customer service.,Strong communication and interpersonal skills.,Excellent problem-solving and decision-making abilities.,Proficiency in English, both written and spoken.,Familiarity with customer relationship management (CRM) software is a plus.,Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

Customer serviceCommunicationProblem-solvingTeamworkCRM softwareTime management
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