Lead Front Desk Receptionist

Seed Star Berjaya · 📍 Palembang, Sumatera Selatan · Diposting 2026-10-10
FULL_TIME⭐ TERVERIFIKASI
Rp 10.000.000 – Rp 15.000.000 per month
Seed Star Berjaya is seeking a highly motivated and professional Lead Front Desk Receptionist to join our team in Palembang. In this role, you will be the first point of contact for our guests and will play a crucial role in ensuring their satisfaction and comfort during their stay. The ideal candidate will have excellent communication skills, a friendly demeanor, and a keen eye for detail.

📋 Tanggung Jawab Pekerjaan

Greet and welcome guests upon arrival and assist them with check-in and check-out procedures.,Handle guest inquiries and requests, providing accurate and helpful information.,Maintain a clean and organized front desk area, ensuring all necessary documents and records are up-to-date.,Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.,Manage guest reservations, cancellations, and modifications, and update the reservation system accordingly.,Monitor front desk activities and ensure compliance with company policies and procedures.,Provide excellent customer service, resolving any issues or concerns promptly and professionally.,Train and supervise junior front desk staff, ensuring high standards of service are maintained.

🎓 Kualifikasi & Syarat

Minimum 2 years of experience in a front desk receptionist role, preferably in a hotel or hospitality setting.,Proven track record of providing excellent customer service and guest satisfaction.,Strong communication and interpersonal skills, with the ability to work well under pressure.,Proficiency in English and Bahasa Indonesia.,Familiarity with reservation systems and front office software.,Ability to work independently and as part of a team.,Valid SIM card and driving license (preferred).,Bachelor's degree in Hospitality, Tourism, or a related field (preferred).

🛠️ Keahlian

Excellent communication and interpersonal skillsStrong organizational and time management skillsAttention to detail and accuracyAbility to work well under pressure and meet deadlinesCustomer service orientationProblem-solving and conflict resolution skills
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